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This Legal Declaration regulates the access and use of the various contents and services included or accessible through Roche's websites for Central America and the Caribbean through the companies Productos Roche (Panama), S.A. and Productos Roche Guatemala, Sociedad Anónima. The companies of Central America and the Caribbean are part of the Roche Group, which all together are now known as "Roche").

By the mere use of the website or system you acquire the status of user. The use of the website or system (hereinafter "the site" and/or "the sites") and any of the services thereof means your acceptance as a user, without reservation of any kind, of each and every one of these general conditions, as well as to the particular conditions that, if applicable, are considered in force. Also applicable to the Site, the provisions included in the Privacy Policy.

The products included in "the site" are understood exclusively for health professionals, when they review this condition under the laws of country. Under no circumstances should product information be considered to be addressed to a different public.

There is no guarantee and liability

While Roche is making great efforts to include accurate and up-to-date information, we make no representations or warranties, express or implied, as to the accuracy or completeness of the information provided on this site, we disclaim any liability arising from your use of this site or any site linked to it.

ROCHE is committed to carrying out all the necessary efforts to ensure the availability and continuity of the site, as well as the services linked therein. However, you cannot guarantee that the site and the services linked to it will function properly at all times, that the user can access and use them quickly, uninterrupted and error-free. Likewise, ROCHE makes no guarantee regarding the suitability and content of the site or any of the services linked to it to meet the specific needs of the user.

ROCHE will act diligently according to the general uses accepted in the sector to avoid the presence on the site or in any of the services linked to it of viruses or other adverse elements that could cause alterations in the user's computer system, electronic documents or files, but cannot guarantee the absence of such elements, not being responsible for any damages that this may cause.

The information contained on this site shall not be construed in any way directly or indirectly directly or indirectly to children and/or adolescents. All users agree that access to and use of this site and on any site or system linked to this site and the content thereof is at their own risk. Neither Roche nor any other party involved in the creation, production or supply of this site or any system site linked from this site shall be liable in any way for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use this site or any site linked from this site, or any errors or omissions in the content thereof.

Use of Information

All information contained on the site in no way is intended to provide a response or solution to people's health problems, including, but not limited to, diagnosis, treatment and ways of prescribing, so it is recommended that everything and any patient always be cared for and treated directly by a health specialist. Each person should consult his/her doctor regarding any doubts he may have about any condition and especially before deciding on any particular treatment, since no medicine should be used, from any laboratory, without the prior prescription and strict supervision of the doctor who attends the specific case.

It is important that healthcare professionals who have access to the site consider that all material contained herein, specifically that directed at such professionals, is included with the sole purpose of having additional reference information regarding advances in the world of medicine.

Roche is not responsible in any way for the decisions or actions taken on the basis of the content of the information contained on the Site, and it cannot be taken in any way as final or specific advice, since the particular conditions in the case to which it intends to be applied may change or be different. Any use and/or application of the information contained on the site shall be the sole responsibility of the person who applies such information.

Specifically by the Marketo system, Roche  can send emails from the application to third-party information in Roche's database and the way it collects data. A tracking pixel and a tracking ID are automatically embedded in the email. In this case, the information collected does not involve any personal or sensitive data of the user or third parties. The information collected and its purposes are primarily to improve the quality of customer service and the emails to be sent are aligned with the purposes contained in the Personal Data section of this Legal Notice. More detail below:

Information collected:
• Email delivery capability (e.g. email sent, bounce, spam)
• Email interaction (e.g. open, click, potential forwarding – without personal or sensitive user or third party data)
• Device from which the email is opened (e.g. Mobile, Desktop)

• Delivery capacity control
• Email analysis (opening the mail, clicking on links, on others directly related to improving the user experience).
• Potentially audit (e.g. quality notification)
• Customization and automation (for example, task orchestration)
• Technical and commercial support

No offer or request

Roche's websites may contain information regarding the products and services Roche offers worldwide. Some of these products and services may not be available in some countries. The information provided on this site does not constitute an offer or request for the purchase, disposal, trade or any other transaction with Roche securities. Investors should not rely on this information to make investment decisions.

Copyright, Intellectual and Industrial Property

Trademarks, notices, trade names, logos, distinctive signs, drawings and in general any work protected by Copyright Law, Industrial Property Law, as well as any International Convention or other applicable legal systems (hereinafter "the Rights") that are presented on the site, are owned or licensed to a member of the Roche Group (hereinafter "Roche"); so it is expressly prohibited any extraction, transformation, use, use, reproduction and retransmission, other than those exposed on the Sites, unless there is express and prior written consent granted by Roche, always respecting and at all times the ownership thereof as Rights of "Roche".

The user acknowledges in turn that all the elements of the site and each of the services provided through it, the information and materials contained therein, the structure, selection, ordering and presentation of its contents and the computer programs used in connection with it are protected by intellectual and industrial property rights of ROCHE or third parties.

For Visitors, the use and access of the Sites is free of charge; however, it does not imply assignment, license, authorization of use or right to the Rights or content of the Sites.

Roche's website and the information contained and referenced therein are for informational purposes only. Any reproduction, retransmission or other use is strictly prohibited. Request for authorization to reproduce any information contained on this site should be directed to Webmaster Roche. Source: https://www.roche.com/legal_statement.htm


Links to third-party pages are provided for convenience only. We do not express any opinion on the content of any third party page and expressly disclaim any liability for all third party information and use thereof.

Resource usage

The user undertakes, in general, to use the site as well as the services linked to it diligently, in accordance with the law, morality, public order and the provisions of this Legal Declaration, and must also refrain from using them in any way that may impede the normal functioning and enjoyment by users of the site of the services linked to it , or that could injure or cause damage to the property and rights of ROCHE, its suppliers, users or, in general, any third party.

More particularly, but without this enumeration limiting the general scope of the obligation set out in the preceding paragraph, the user undertakes to use the site and the services linked therein, to:

(a) Do not introduce, store or disseminate through the Site or through any of the services linked therein any computer program, data, virus, code, or any other electronic instrument or device that is likely to cause damage to the site, to any of the services linked to it or to any ROCHE equipment, systems or networks, of any user , from its suppliers or in general from any third party, or otherwise capable of causing them any kind of alteration or preventing the normal functioning of the same.

(b) Do not use false identities, or impersonate others in the use of the site or any of the services linked therein, including the use in your case of passwords or access keys of third parties or in any other way.

(c) Do not destroy, alter, disable or damage the data, information, programs or electronic documents of ROCHE, its suppliers or third parties.

(d) Do not use the contents and in particular the information obtained through the site to send advertising, send messages for sale or for any other commercial purpose, or to collect or store personal data of third parties.

The user in turn must use the materials, elements and information that he/she accesses through the site and each of the corresponding services solely for his/her own needs, obliging himself not to carry out eer directly or indirectly a commercial exploitation or the services, or the materials, as well as the elements and information obtained through them.


ROCHE may use "cookies" in order to facilitate navigation and offer a personalized and more agile service. If the user does not want a "cookie" installed on his/her hard drive, he/she must configure his/her Internet browsing program to not receive them. Likewise, the user may destroy the "cookies" freely. In case the user deletes the "cookie", the quality and speed of the service may decrease.

Personal data

The user declares that the personal data provided are voluntarily delivered. You also acknowledge that all or part of this information may be classified as sensitive data. The user expressly authorizes that all the information I have delivered be subject to processing in a data bank by Roche. All data will be processed under the strictest confidentiality policies, collected and discarded in accordance with applicable regulations. Roche in turn informs that personal data is collected for the purpose of:

1. Create databases for statistical purposes, including access to operating data to proactively identify the performance of the instruments
2. Invite you to participate in events, scientists, commercials and others generated by Roche,
3. Address and respond to your request for information,
4. Send you information and/or promotional material about our products and/or scientist
5. Creating support requests
6. Customer Satisfaction Surveys
7. Provide after-sales care and support, among others related to the services provided to the customer.

The user has the rights of access to the data provided, rectification (of incorrect or inaccurate data), deletion and revocation (revoke this consent when deemed relevant) which must request the following email address: [email protected], and any management will be resolved within the period granted by the legislation. The rights of deletion and revocation will in any case be subject to Roche's need to maintain the data only to pursue purposes of fulfilling outstanding obligations.

Personal data will not be sold or transferred to third parties, national or foreign, who are unrelated to or act in accordance with Roche's instructions, if your prior consent is not available. Roche may transfer your sensitive personal and/or personal data to third parties, nationals or foreigners, who do not act on behalf of and on behalf of Roche, only when such transfer is provided for and authorized by law, as well as when necessary to fulfill the purposes of the business and described in the Privacy Notice made available to you.

Roche is part of the Roche Group, a global group of companies that has databases in different countries, some of which are operated by third parties on Roche's behalf. For this reason, it may be necessary to transfer your data to one of the Group's databases outside your country, including the possibility that it may be transferred to countries that do not require the same level of protection for your personal data, however, Roche will ensure that such information is safeguarded in accordance with the principles of protection of personal data recognized by law.

In the event that Roche sells a commercial unit to another company and its personal data is used by that trading unit, it may be transferred to the buyer together with the business so that the buyer can use them in the same way that Roche used them.


Roche reserves the right to modify at any time both the content of the Site and the terms and conditions set forth herein, without prior notice. Such modifications are binding on you.

How to contact Roche?

For any inquiries, please contact us:

CAC, except Guatemala

Productos Roche Panama, S.A.

MMG Building, Level 16

Av. Pacific View and Av. Paseo del Mar, East Coast

Panama, Republic of Panama

Tel: +507 378-1200 / +507 3781295


In Guatemala

Products Roche Guatemala, S.A.

Avia Building, Floor 6 Office 600-601
12 2-25 Zone 10 Street 

Guatemala.Guatemala, Guatemala

Tel: +502 2424-1616


These Terms of Use are governed in their entirety by Panamanian law and any disputes that arise in connection with them will be resolved in the Panamanian courts.

The User agrees to submit to the jurisdiction of the Panamanian courts, in any legal process or action.


Last modified date: April 23, 2021.

18 March 2020

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19 March 2020

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18 March 2020

9:00am - 9:30am

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9:30am - 10:00am

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19 March 2020

11:30am - 12:00pm

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Roche Diagnostics International

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